Behavioral Intentions to Use Mobile Banking for Millennial Generation Customers of Bank Syariah Indonesia Yogyakarta

Kevin Satriani Nusapatuah

Mobile Banking, Intention to Use, UTAUT, Millennials.

This study is a quantitative study that aims to examine the intention to use mobile banking services among Millennial Generation using the Unified Theory of Acceptance and Use Technology (UTAUT) model. The data in this study were obtained from the results of distributing questionnaires to as many as 200 respondents, all of whom were customers of the Millennial Generation of Bank Syarian Indonesia KC Kusumanegara Yogyakarta. The data from the research were analyzed descriptively and quantitatively to describe the intention to use mobile banking services among the Millennial Generation which consisted of the variables of performance expectations, business expectations, social influences, accepted risks, user satisfaction, religiosity and assessing the mediating role of behavioral intentions. in using mobile banking. The findings of this study indicate that performance expectations, business expectations, social influence, accepted risk, and religiosity have a positive effect on intentions to use Mobile Banking. Business expectations have a positive effect on performance expectations in Mobile Banking. Social influence has a positive effect on religiosity in Mobile Banking. Furthermore, customer satisfaction and behavioral intentions have a positive effect on the use of Mobile Banking.

https://doi.org/10.31871/IJNTR.8.1.3