Information Support of Performance Management in Public Service Institutions

Zuzana Fabianova

Information and communication technologies (ICT) can support performance in public service institutions in two ways: they can positively affect the performance by improving availability of required information for realisation processes, but ICT can have positive impact also on the support of performance management system. This paper is aimed at the analysis of preconditions that need to be fulfilled in order to have the performance management system functioning effectively. Standardization of processes/categorisation of tasks and the process of a requirement going through the service provision system in the public service institution will be separately examined.